Operations Manager
Core
Operations Manager leading ~300 security staff (guards, team leaders, coordinators) and managing regional security service delivery for clients.
Role type
Senior Operations Manager (Security Services)
Builds
Integrated security solutions including permanent guarding, technological solutions, and training
Domain
Security Services / Protective Services
Deliverable
client delivery
Required skills
People management, team coaching, operational planning, KPI management, financial budgeting, incident management, crisis management, stakeholder collaboration, process optimization, digitalization
Preferred skills
Strategic thinking, client relationship building, change management, innovation
Technologies
Security technology solutions
Responsibilities
Manage performance and motivation of ~300 employees, translate strategic goals into operational plans, monitor operational KPIs and costs, build client relationships and act as strategic sparring partner, manage incident and crisis response, collaborate with HR/Finance/Sales/Technology, drive continuous improvement and digitalization, manage regional budget and profitability
Seniority
Senior, hands-on IC with people management focus
