Customer Success Lead
Core
Manage and develop physical security services for international clients, ensuring service level agreements are met and operations remain predictable.
Role type
Senior Customer Success Lead (Physical Security Operations)
Builds
Physical security service delivery and operational improvements for enterprise clients
Domain
Security services / Facility Management / Operations
Deliverable
client delivery
Required skills
Service level agreement (SLA) management, operational escalation handling, stakeholder coordination, performance reporting, contract expansion identification, process optimization
Preferred skills
PowerBI, risk management, technology affinity
Technologies
PowerBI
Responsibilities
Monitor and follow up on service delivery agreements and performance standards; Coordinate with internal teams and external stakeholders to align on service functionality; Translate operational bottlenecks into concrete improvement actions; Track SLAs and KPIs to drive operational decisions; Identify upsell opportunities within existing contracts; Ensure clear process adherence across operations, technology, and command centers
Seniority
Senior, hands-on IC
