IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
Core
Resolve customer enquiries and complaints, process exchanges/returns/refunds, and manage service recovery in a multichannel retail environment.
Role type
Customer Relations Officer (Part-Time)
Builds
Customer satisfaction and retention for IKEA home furnishing products
Domain
Retail / Home Furnishing
Deliverable
client delivery
Required skills
Exchange and returns processing, service recovery, cash on delivery management, policy implementation, multi-skilling
Preferred skills
Initiative, solution-oriented decision making, resilience, analytical thinking
Technologies
None stated
Responsibilities
Process exchange and returns claims, manage walk-in and phone enquiries, provide service recovery, resolve out-of-stock and cash-on-delivery cases, ensure safety and security compliance
Seniority
Junior, operational IC
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