Manager, Client Service
Core
Lead the Client Service Department to ensure operational efficiency, quality, and customer satisfaction within a laboratory setting.
Role type
Manager, Client Service
Builds
Laboratory operations and client service delivery
Domain
Food Science / Microbiology / Laboratory Testing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Laboratory management, ISO 17025 compliance, personnel hiring and performance management, client relations, problem-solving, LIMS proficiency, Microsoft Office proficiency
Preferred skills
None stated
Technologies
LIMS, Client Portal systems, Microsoft Word, Microsoft Excel
Responsibilities
Manage Client Service Department to maintain or improve efficiency and quality of laboratory, Evaluate client concerns, complaints and trends to recommend changes, Ensure procedures are performed accurately and consistently, Conduct employee performance reviews and provide ongoing guidance
Seniority
Manager, supervisory role
