Application Support Engineer
Core
Providing second and third line support for software applications and implementing new business tools and systems (eLIMS/LIMS) for internal business users in laboratories.
Role type
Application Support Engineer
Builds
New versions of eLIMS, internal business tools, and improved reporting systems
Domain
Life sciences / Laboratory Information Management Systems (LIMS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SQL querying and scripting, troubleshooting, database configuration, business reporting development, system improvement, requirement gathering, bug fixing, feature development
Preferred skills
ERP software experience, Microsoft Office/Excel proficiency, programming experience, SSRS or Crystal Reports, BI platforms (Qlikview/Power BI), VB6/VBA/C#.net scripting, Visual Basic development
Technologies
Microsoft SQL, SSRS, Crystal Reports, Qlikview, Power BI, VB6, VBA, C#.net, Visual Basic, eLIMS, LIMS
Responsibilities
Handling support requests for internal business users, troubleshooting software application issues, database querying and configuration, contributing to business reporting development, working on system improvements, collaborating with developers on bug fixes and feature development
Seniority
Mid-level (2-3 years experience)
