IT Business Analyst
Core
Translate customer business requirements into technical designs, product configurations, application metrics, reports, dashboards, and data mapping.
Role type
IT Business Analyst
Builds
NICE's software solutions and customer-facing application integrations
Domain
Customer service technology and enterprise applications
Deliverable
product features
Required skills
Enterprise applications (Avaya, Siebel, Genesys, SAP), EAI tools (WebMethods, TIBCO), reporting/business intelligence tools (Business Objects, Cognos), Microsoft Excel, analytical ability, database applications
Preferred skills
XML, SQL, HTML, LISP, ETL tools
Technologies
Avaya, Siebel, Genesys, SAP, WebMethods, TIBCO, Business Objects, Cognos, Microsoft Excel
Responsibilities
Translate customer business requirements into technical designs and product configurations; Work with sales and service organizations to define application metrics, reports, dashboards, and data mapping; Implement customer requirements using NICE's software solutions
Seniority
Individual Contributor