Customer System Engineer
Core
Ensuring the reliability, stability, and optimization of complex safety and security systems for critical infrastructure and building technology.
Role type
Senior Customer System Engineer (Safety & Security)
Builds
Integrated security platforms, fire alarm systems, CCTV, access control, and network-driven safety environments.
Domain
Industrial Safety & Security / Building Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
System analysis and troubleshooting, incident management, software updates, configuration management, risk identification, technical documentation, change management, safety compliance (ARBO/VCA), analytical thinking, stakeholder communication.
Preferred skills
Proactive problem solving, calmness under pressure, ownership of quality, continuous improvement mindset.
Technologies
Fire alarm systems, CCTV, access control systems, integrated security platforms, network-driven safety environments.
Responsibilities
Analyze system disturbances and signal technical risks early, support engineers during implementations and projects, solve complex system problems for service clients, collaborate on maintenance and system optimization, execute software updates and system adjustments, guide changes within live customer environments.
Seniority
Mid-to-Senior, hands-on IC