Team Leader Supervision Nuit
Core
Manage a night shift team of technicians responsible for operating client and internal infrastructure, ensuring operational continuity and providing support to clients.
Role type
Senior IC network operations team leader (night shift)
Builds
Production network and cloud infrastructure services for enterprise clients
Domain
Telecoms, IT, and Cloud services
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network architecture understanding, Voice architecture understanding, Service Provider and Cloud architecture understanding, Virtualization systems understanding, OS and middleware management, Team planning and scheduling, Individual performance management, Training plan validation, Client satisfaction monitoring, Contractual service level adherence, Corrective action implementation, Maintenance notification process management, Intervention planning
Preferred skills
Experience at a telecom operator, hosting provider, or integrator
Technologies
Network architectures, Voice architectures, Service Provider environments, Cloud environments, Virtualization systems, Operating Systems, Middleware
Responsibilities
Organize, pilot, and supervise team activity; Conduct individual interviews; Manage team planning; Ensure team skill development; Participate in recruitment and onboarding; Maintain service quality levels; Identify improvement areas and implement corrective actions; Supervise client equipment; Ensure operational continuity; Manage client maintenance notifications; Plan operations and interventions
Seniority
Senior, hands-on IC
