Operations Client Partner
Core
Acts as the partner between clients, commercials, and operational teams to advise on NielsenIQ Products solutions without sales activities, building operational trust in data.
Role type
Senior Operations Client Partner
Builds
Operational trust in data and client satisfaction improvements
Domain
Consumer intelligence / Retail analytics
Deliverable
client delivery
Required skills
client relationship management, operational process understanding, analytical skills, problem solving, time management, Excel proficiency, English fluency
Preferred skills
proactive solution recommendation, end-to-end process translation, cross-functional collaboration
Responsibilities
Resolve operational client requests and issues, facilitate meetings and remove obstacles, handle weekly/monthly client calls for operational topics, communicate project progress and risks, cooperate with operations groups to resolve queries, suggest cost-efficient database production solutions
Seniority
Mid-to-Senior, hands-on IC
