Customer Service Representative - Customs Brokerage
Core
Manage customs process flow, data entry, client billing, and regulatory compliance for import/export operations.
Role type
Customs Brokerage Operations Specialist
Builds
Valid customs declarations and operational reports
Domain
Logistics / International Trade / Customs Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data entry, customs regulations interpretation, client billing, workflow analysis, SOP documentation, trend analysis, cross-functional collaboration, Microsoft Excel (data analysis, pivot tables), data visualization tools
Preferred skills
Transportation documentation knowledge, AI/automation tool familiarity, Power BI, process improvement initiatives
Responsibilities
Ensure smooth customs process flow, track and trace custom files, assist with customs declaration verification and submission, support process improvement and AI automation initiatives, document standard operating procedures, analyze performance data for leadership decisions
Seniority
Individual Contributor, operational level
