SAP Delivery Manager
Core
Lead end-to-end service delivery for transformational SAP projects and Application Management Services (AMS) specifically for the Japan geography, ensuring high-quality, predictable, and customer-centric delivery.
Role type
Senior SAP Delivery Manager (Japan Geography)
Builds
SAP service delivery operations, transformational programs (Greenfield, Brownfield, S/4HANA migration), and multi-geography account operations for Japanese customers.
Domain
Enterprise Software (SAP) / IT Services / Japan Market
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP S/4HANA, SAP ECC, SAP Cloud offerings, SAP modules (FI/CO, MM, SD, PP, QM, PM, HR/HCM), SLA/KPI governance, P&L management, portfolio management, cross-functional team leadership, escalation management, risk mitigation, stakeholder management, cultural sensitivity in Japanese business environments.
Preferred skills
SAP functional certifications, PMP/Prince2, ITIL Foundation, Japanese language proficiency (business communication level), JLPT certification.
Technologies
SAP S/4HANA, SAP ECC, SAP Cloud
Responsibilities
Oversee end-to-end SAP service delivery across transformational programs and AMS engagements; manage cross-functional teams across offshore, nearshore, and customer-facing units; drive account growth, delivery excellence, and customer retention; lead transformational SAP programs including S/4HANA migration; establish robust governance and escalation mechanisms; manage portfolio P&L including revenue growth and margin performance; lead and develop large SAP delivery teams; serve as primary leadership contact for complex delivery escalations and customer-critical situations; conduct governance reviews and strategic planning sessions with customer and internal leadership.
Seniority
Senior, hands-on IC with P&L accountability