Ciudad Juárez | Customs Brokerage | Aduanas | Customer Service Representative - Ejecutivo de Servicio al Cliente (Conocimiento en Aduana Mexicana)
Core
Customer service representative specializing in Mexican customs brokerage, ensuring timely processing of shipments and regulatory compliance.
Role type
Customer Service Representative (Customs Brokerage)
Builds
Customs clearance processes and shipment documentation for clients
Domain
Logistics and Customs Brokerage
Deliverable
client delivery
Required skills
Mexican customs regulations knowledge, customs clearance process expertise, Incoterms knowledge, maritime/air/land transport processes, documentation management, KPI tracking, Microsoft Office proficiency, English language proficiency
Preferred skills
Dangerous goods certification
Responsibilities
Manage and organize customs procedures for clients, ensure shipments are processed without delays, maintain updated documentation processes, advise clients on operational efficiency, monitor account KPIs, ensure cross-departmental coordination for client expectations, stay updated on customs law changes, ensure compliance with government regulations and document requirements
