Principal Product Sustenance Engineer
Core
Ensure operational excellence, reliability, and compliance of centrally managed laboratory and business-critical IT applications in regulated QC and GxP environments.
Role type
Senior IC product sustenance engineer (regulated lab systems)
Builds
Stable, compliant operations for laboratory applications (Empower, NuGenesis, LabSolutions) supporting QC and GxP workflows
Domain
Life sciences / Quality Control / GxP / Computer System Validation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
GxP compliance, Computer System Validation (CSV), incident management, PowerShell scripting, database administration (Oracle, SQL), virtualization management, root cause analysis, CAPA definition
Preferred skills
VM image creation, automation of routine tasks, vendor interface management
Technologies
Empower, NuGenesis, LabSolutions, Oracle, SQL, PowerShell, virtual machines
Responsibilities
Provide Level 2/3 operational support for P1-P4 incidents; perform maintenance, upgrades, and patching; execute IQ/OQ/PQ validation activities; manage change and problem resolution; automate routine tasks and monitoring; maintain technical documentation and KPIs
Seniority
Senior, hands-on IC