Client Service Supervisor
Core
Provides leadership, direction, and training to Client Service Technicians, Couriers, and Client Ambassadors while ensuring compliance with client requirements and Good Laboratory Practices.
Role type
Client Service Supervisor (Laboratory Operations)
Builds
Sample receiving, courier logistics, and client service operations for a commercial testing laboratory
Domain
Commercial food testing laboratory / Laboratory Operations
Deliverable
client delivery
Required skills
Leadership and training, hiring and training, problem prevention and solving, written and verbal communication, Microsoft Word/Excel proficiency, LIMS and ASnAP systems proficiency, quality management system maintenance
Preferred skills
Commercial food testing laboratory experience
Technologies
LIMS, ASnAP, Microsoft Word, Microsoft Excel
Responsibilities
Oversee Client Service Receiving, Ambassador, and Courier functions; Interview, hire, and train personnel; Coordinate courier pick-ups and create billing reports; Interface with outside shipping providers; Maintain vehicle maintenance; Conduct employee performance reviews; Schedule personnel; Identify quality problems and initiate corrective action; Ensure ISO 17025 compliance.
Seniority
Mid-level, hands-on IC
