Senior Staff AI-Native Software Engineer – Agentic Systems
Core
Design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform, including autonomous agents that reason over enterprise data and execute workflows at Fortune 500 scale.
Role type
Senior Staff AI-Native Software Engineer (Agentic Systems)
Builds
Multi-agent systems, enterprise-grounded reasoning agents, trust/safety/governance infrastructure, and retrieval/grounding pipelines for agentic quality.
Domain
Enterprise software, AI infrastructure, agentic systems, and large-scale data platforms.
Deliverable
production ML models
Required skills
distributed systems, multi-agent orchestration, tool calling, planning loops, memory management, failure recovery, production-grade Python, frontier AI SDKs (Anthropic/Google/OpenAI), RAG patterns, vector stores, hybrid search, technical leadership, architecture ownership, code quality, mentoring
Preferred skills
search and retrieval at scale, MLOps, model observability, LLM fine-tuning, inference optimization
Technologies
Python, Go, Java, C++, Anthropic, Google, OpenAI, CMDB, Workflow Data Fabric, Knowledge Graph, MCP, Cursor, Claude Code, GitHub Copilot, NVIDIA
Responsibilities
Design and ship multi-agent systems with orchestration and failure recovery; build agents leveraging ServiceNow data layers for context-aware decisions; own guardrails including observability and human-in-the-loop controls; integrate frontier models into Sense-Decide-Act-Govern architecture; raise technical bar through architecture decisions and mentoring.
Seniority
Senior Staff, hands-on IC with leadership responsibilities
