PLM Application Support Engineer (m/w/d)
Core
2nd-level support for PTC Windchill and adjacent CAD applications, managing incidents, analyzing support cases, and collaborating with development teams to resolve issues.
Role type
2nd-level application support engineer (PLM)
Builds
Support services for PLM/PDM/CAD systems
Domain
Product Lifecycle Management (PLM) / CAD / IT Support
Deliverable
client delivery
Required skills
technical training or degree, IT system fundamentals, technical error analysis, user account and role management, documentation creation
Preferred skills
PTC Windchill experience, CAD tools (SolidWorks, NX, CATIA, AutoCAD), ITIL processes
Technologies
PTC Windchill, SolidWorks, NX, CATIA, AutoCAD
Responsibilities
2nd-level support for PTC Windchill and CAD applications, incident and problem management, analyzing and resolving support cases, user account and permission administration, documentation and knowledge base updates
Seniority
Entry to Mid-level, structured onboarding