Worker Engagement Specialist
Core
Deploy digital worker engagement and grievance mechanisms to improve working conditions in global supply chains (mining, manufacturing, agribusiness) by engaging workers, suppliers, and brands.
Role type
Senior IC social compliance specialist (worker engagement)
Builds
Digital worker voice programs, grievance mechanisms, and supplier onboarding materials
Domain
Global supply chain, social compliance, labor rights, sustainability
Deliverable
client delivery
Required skills
Social compliance, labor rights, supply chain management, ethical procurement, grievance mechanisms, social impact tech, customer service delivery
Preferred skills
Community relations, corporate social responsibility, auditing industry knowledge, international certification standards (BSCI, ETI, SA8000, SEDEX), technology adoption
Technologies
Ulula software and analytics platform
Responsibilities
Lead deployment of digital worker voice programs, lead supplier platform training and technical support, manage case management of grievances, support investigation and remediation, develop onboarding materials, communicate with supplier management, liaise with internal stakeholders, gather client and supplier feedback
Seniority
Senior, hands-on IC