Field Service Engineer
Core
Field Service Engineer providing on-site maintenance, repair, and technical support for the da Vinci surgical system to ensure safety and efficiency in medical settings.
Role type
Field Service Engineer (Medical Devices)
Builds
da Vinci surgical system uptime and reliability for hospitals and surgical centers
Domain
Medical Devices / Surgical Robotics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
medical device troubleshooting, system installation and upgrade, preventive maintenance, instrument cleaning and sterilization protocols, customer training, inventory management, expense management, PC proficiency
Preferred skills
biomedical engineering or electrical engineering degree, field service experience in medical devices, oral English communication, project management experience
Technologies
da Vinci surgical system, Microsoft Office
Responsibilities
Perform product maintenance and repairs based on service contracts; conduct system installations, upgrades, and preventive maintenance; provide on-site training to customers and staff; troubleshoot instrument and system issues; manage service orders and reports; handle RMA and warranty claims; coordinate with technical support and sales teams.
Seniority
Mid-level, hands-on IC
