Head of Retail Operations & Sales (Downstream)
Core
Leading the entire company's retail outlets' operations management, expansion drive, and optimization for high-volume fuel stations across the MEA region.
Role type
Senior IC Head of Retail Operations & Sales
Builds
Retail station networks, dealer relationships, and optimized operational performance for fuel and non-fuel products.
Domain
Energy (Fuel Retail) + Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Retail Operations)
Required skills
Strategic retail network expansion, multi-site operations leadership, contract negotiation, regulatory compliance, financial management, team leadership, inventory management, risk management, customer service excellence
Preferred skills
MBA, stakeholder engagement, business continuity planning
Technologies
POS systems, inventory management systems
Responsibilities
Source and secure high-potential retail stations for acquisition/leasing; manage daily retail station operations including inventory, safety, and customer service; develop strategies for expanding retail station networks; manage dealer networks and implement marketing strategies; recruit, train, and supervise station supervisors and attendants; ensure compliance with company policies and regulatory requirements (NMDPRA, SON, environmental regulations); control operational costs and manage budgets; analyze sales reports to identify growth opportunities; maintain NPS above industry benchmark; oversee equipment maintenance and shift scheduling for 24/7 operations.
Seniority
Senior, hands-on IC