Technical Solutions Engineer - NDO
Core
Post-sales technical support for Arista networking products, specifically Cloudvision (CVP/CVaS), resolving complex customer issues in installation, operation, and maintenance.
Role type
Senior Technical Solutions Engineer (Tier 3 Escalation)
Builds
Arista networking solutions and Cloudvision platform
Domain
Data center networking, cloud computing, software-defined networking
Deliverable
client delivery
Required skills
Network protocol troubleshooting, API integration (JSON, gRPC), Python scripting, Linux administration, Kubernetes/Docker containerization, Ansible automation, Wireshark/Tcpdump analysis, network virtualization (VMware ESXi, KVM)
Preferred skills
IP routing (BGP, OSPF), Terraform, public cloud platforms (AWS, Azure, GCP), Golang, Prometheus/Grafana, SSO (OIDC/SAML), Git workflows
Technologies
Cloudvision, CVP, CVaaS, Kubernetes, Docker, Ansible, Wireshark, Tcpdump, VMware ESXi, Microsoft Hyper-V, KVM, Terraform, AWS, Azure, GCP, Golang, Prometheus, Grafana, Git, GitHub, GitLab
Responsibilities
Respond to customer product inquiries via telephone or email; troubleshoot hardware/software application problems and recommend corrective actions; recreate customer network issues in a dedicated lab environment; document recurring technical issues to support product quality programs.
Seniority
Mid-to-Senior, hands-on IC
