Support Manager - SAP AMS (Application Maintenance and Support)
Core
Local leader for SAP Application Maintenance and Support (AMS) services in Brazil, focusing on Finance or Supply Chain domains, ensuring service quality, user satisfaction, and alignment with global strategy.
Role type
Support Manager (SAP AMS)
Builds
SAP S/4HANA support services, incident resolution, and release management for Finance and Supply Chain modules.
Domain
Enterprise Resource Planning (ERP) / SAP / Agriculture & Commodities
Deliverable
client delivery
Required skills
SAP S/4HANA support, SAP Finance (FICO) and Supply Chain (MM, SD) domain knowledge, ITIL incident/change/problem management, ServiceNow and JIRA, team leadership and mentoring, release management and transport validation, integration troubleshooting (SAP and non-SAP systems), documentation and knowledge sharing.
Preferred skills
Integration points knowledge (FICO, MM, SD), SAP interface configuration and IDoc monitoring.
Technologies
SAP S/4HANA, ServiceNow, JIRA
Responsibilities
Lead and mentor the local support team, manage user relationships and Key Users, ensure KPI compliance and service quality standards, collaborate on SAP testing and release strategies, analyze user feedback for process improvements, maintain support documentation, and drive continuous service improvements.
Seniority
Manager, hands-on leadership
