Senior Associate - HR cloud application support
Core
Handling incidents and order tickets for HR cloud applications, ensuring SLA/KPI compliance and coordinating with solution groups.
Role type
Senior Associate, HR Cloud Application Support
Builds
Incident resolution and order management for global HR systems
Domain
HR Technology / Cloud Applications
Deliverable
client delivery
Required skills
Incident management, Order management, ITIL V4.0, Knowledge base (KB) article usage, Ticket classification, User management, Authorization concept maintenance, Change request coordination, Peak load handling, Daily reporting
Preferred skills
Experience with on-prem or cloud HR applications, Global user base exposure, Recruiting solutions knowledge, Talent management applications
Technologies
HR cloud applications, ITIL V4.0
Responsibilities
Handle incidents and order tickets per SLA/KPI, Update solution database, Coordinate with solution groups, Manage user authorizations, Participate in rollout testing, Report incidents and orders daily
Seniority
Junior to Mid-level, hands-on IC