Service Delivery Manager (Technical Lead Infrastructure)
Core
Oversee the technical lifecycle, quality, and delivery of infrastructure and platform solutions across the North Latam region, bridging technical and business needs.
Role type
Senior Service Delivery Manager (Technical Lead Infrastructure)
Builds
Infrastructure services (servers, networks, cloud, endpoints, hybrid platforms) aligned with business SLAs and global security standards.
Domain
IT Infrastructure & Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Architecture design, operational readiness, team mentorship, technical implementation, risk assessment, automation/scripting, troubleshooting, problem-solving
Preferred skills
Service standardization, observability improvements, system reliability, best practices promotion, training and onboarding
Technologies
VMware, Hyper-V, Windows, Linux, Routing, switching, SD-WAN, firewalls, Azure, hybrid architecture
Responsibilities
Lead technical design discussions ensuring global architecture and security standards compliance; Validate architecture, deployment models, and engineering decisions across solution phases; Oversee technical implementation of projects involving servers, networks, cloud, endpoints, and hybrid platforms; Support Project Managers with technical scope, sizing, dependencies, and risk assessment; Ensure complete and high-quality Build → Run transition through Operation Books and runbooks; Act as the senior escalation point for complex infrastructure projects, network, and servers issues.
Seniority
Senior, hands-on IC with leadership responsibilities
