1st Line Audit Support (Agent) – South Africa
Core
Conduct manual audits, validate questionable entries, edit transaction logs, and make calls to verify data accuracy to meet productivity and accuracy KPIs.
Role type
1st line audit support agent (BPO)
Builds
Transaction logs and validated data entries for global clients
Domain
Business Process Outsourcing (BPO) / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
manual auditing, transaction log editing, call center operations, data validation, multi-step task execution, basic computer skills
Preferred skills
BPM experience, customer service experience, back office operations experience
Technologies
transaction log systems, communication templates
Responsibilities
Conduct manual audits, validate questionable entries, edit transaction logs, make verification calls, track high-volume canceled transactions, ensure compliance with data protection legislations
Seniority
Entry-level to Junior (6-12 months experience required)
