Technical Solutions Engineer
Core
Provide high-level technical support and troubleshooting for Arista's network products and EOS operating system to customers and development teams.
Role type
Senior Technical Solutions Engineer (Networking)
Builds
Network infrastructure solutions and customer support for data center, campus, and routing environments
Domain
Networking, Data Center, Cloud Networking
Deliverable
client delivery
Required skills
Network protocol troubleshooting, hardware/software debugging, technical documentation, complex environment analysis, triage, learning and teaching new features
Preferred skills
Linux administration, packet analysis tools usage, programming/scripting
Technologies
IXIA, tcpdump, Wireshark, C++, Java, Python, Perl, JavaScript, shell, AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4, IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF
Responsibilities
Respond to customer product inquiries via phone and email, resolve installation/operation/maintenance issues, troubleshoot hardware and software problems, document recurring technical issues
Seniority
Senior, hands-on IC