Department Supervisor
Core
Support Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and overall store.
Role type
Department Supervisor (Retail Operations)
Builds
Customer experience, visual merchandising, and store operations
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, inventory management, operational compliance, trend awareness, data analysis
Preferred skills
None stated
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Support total OMNI customer experience and visual/commercial curation; Represent the H&M brand during customer interactions; Identify commercial opportunities and work with the Department Manager; Ensure customer service and product promotion across the store; Manage fitting room and checkout routines; Retain and share knowledge with the store team; Collaborate with the Visual Merchandiser team; Maintain clean sales floor and back of house; Secure stock levels and provide input on allocation; Ensure full garment cycle and fitting room routines; Upkeep in-store OMNI Services and tech tools; Maintain price signs and price perception; Update BOH Areas for colleagues; Handle store opening and closing.
Seniority
Emerging leader, hands-on IC