Key Account Leader
Core
Lead inspection programs for Softlines goods clients to ensure requirements are met and service quality exceeds expectations.
Role type
Senior Key Account Leader (Quality Control)
Builds
Inspection programs for Softlines goods
Domain
Consumer products, textile, garment, supply chain
Deliverable
client delivery
Required skills
Quality control, manufacturing processes improvement, KPI implementation, problem solving, time management, MS Excel (Macros, VBA), team leadership
Preferred skills
Pre-sales support, industry knowledge transfer
Technologies
Microsoft Excel
Responsibilities
Review and follow up assigned Key Accounts for Softlines goods; Implement, execute, and measure Key Performance Indicators; Apply solutions to enhance service quality and maintain low claim rates; Communicate with internal teams and client contacts; Support pre-sales inquiries and client meetings; Educate team members on industry requirements; Lead a structure of Supervisor and Specialist.