Client Service Supervisor
Core
Lead and train Client Service Technicians, Couriers, and Ambassadors in Sample Receiving and Courier Departments while ensuring compliance with Good Laboratory Practices and client requirements.
Role type
Senior IC operations supervisor (laboratory logistics)
Builds
Efficient sample receiving and courier operations for commercial food testing and laboratory services
Domain
Food testing laboratory operations and logistics
Required skills
hiring and training personnel, coordinating courier pick-ups, vehicle maintenance, quality investigation, ISO 17025 compliance, scheduling, problem-solving, Microsoft Office proficiency, LIMS and ASnAP system proficiency
Preferred skills
commercial food testing laboratory experience
Technologies
LIMS, ASnAP, Microsoft Word, Microsoft Excel
Responsibilities
Interview, hire, and train Sample Receiving, Courier, and Ambassador personnel; coordinate courier pick-ups and create billing reports; interface with outside shipping providers; maintain vehicles; conduct performance reviews; schedule personnel; identify and resolve quality problems; ensure ISO 17025 compliance
Seniority
Senior, hands-on IC with supervisory duties