Customer Collaboration Specialist (Data & Analysis)
Core
Strengthen the analytical front of the Customer Service team by modeling, treating, and consolidating data from diverse sources to support decision-making and operational efficiency.
Role type
Senior Data Analyst (Customer Collaboration)
Builds
Integrated data bases, interactive dashboards, and predictive models for logistics and commercial performance.
Domain
Consumer Goods / Supply Chain Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Data modeling, Power BI, Python scripting, statistical analysis, demand forecasting, SQL (implied by Snowflake), data consolidation
Preferred skills
Experience in FMCG, advanced English, autonomy, continuous improvement mindset
Technologies
Power BI, Python, Snowflake
Responsibilities
Create and maintain interactive dashboards and reports; Automate analytical processes via scripts; Develop predictive models and statistical analyses; Translate business needs into analytical solutions; Identify opportunities for operational improvement.
Seniority
Senior, hands-on IC
