RESPONSABLE CAISSE (H/F)
Core
Managing the checkout line and customer service team to ensure high-quality client reception, satisfaction, and loyalty.
Role type
Retail Store Manager (Checkout Line)
Builds
Checkout operations and customer service experience for retail clients
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team management, financial cash flow management, customer relationship management, performance and productivity monitoring, complaint handling, operational planning
Preferred skills
Strong interpersonal skills, customer-oriented mindset, ability to build trust and proximity with clients
Responsibilities
Manage and engage the team around quality goals; Plan and organize the checkout line and store reception; Manage financial flows (cash orders, till funds, safe, bank deposits); Optimize customer checkout speed and follow up on complaints; Pilot performance and productivity objectives with corrective actions
Seniority
Mid-level, hands-on manager