RESPONSABLE DU SERVICE FONCTIONNEL- ACCUEIL (H/F)
Core
Manage the checkout and reception team, ensure quality service, handle customer relations, and oversee store operations including security and hygiene.
Role type
Team lead / Department manager (retail checkout and reception)
Builds
Customer service experience, operational efficiency, team performance
Domain
Retail / Grocery / Customer Service
Deliverable
product features
Required skills
Team management, customer relations, scheduling, conflict resolution, procedure compliance, budget adherence
Preferred skills
Knowledge of retail legislation, experience with payment systems
Technologies
POS systems, scheduling software
Responsibilities
Supervise team behavior and maintain positive team climate, create hourly schedules and leave plans, handle customer inquiries and complaints, ensure compliance with hygiene and security regulations, implement corrective action plans
Seniority
Mid-level, hands-on manager