Application Production Support
Core
Ensure day-to-day quality of service for live applications by resolving incidents, monitoring production environments, and defining alerts.
Role type
Application Support Analyst
Builds
Maintains stability and performance of live financial services applications
Domain
Financial services / Mainframe
Deliverable
client delivery
Required skills
ITIL practices, Mainframe tools (OPC/TWS, JCL, Cobol, DB2, CICS, TSO), incident management, KPI monitoring, procedural documentation
Preferred skills
Financial services experience, Cloud familiarity, Dynatrace, Ansible, IDMS, eFILE
Technologies
OPC/TWS, JCL, Cobol, DB2, CICS, TSO, IDMS, eFILE, Cloud, Dynatrace, Ansible
Responsibilities
Resolve incidents and respond to user requests, Monitor production environments and define alerts, Identify recurring issues and define action plans, Document and improve procedures and practices, Collaborate with cross-functional teams
Seniority
Individual Contributor
