Analytical Service Manager (ASM)
Core
Primary client contact for the laboratory responsible for validating analytical reports, ensuring accurate and timely reporting, and sharing technical/regulatory information.
Role type
Senior IC analytical service manager
Builds
Validated analytical reports and technical proposals for clients in consumer goods, textile, footwear, and PPE sectors
Domain
Life sciences / Chemical analysis / Consumer goods testing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Analytical report validation, technical proposal support, business opportunity identification, LIMS configuration, regulatory interpretation, complaint management, continuous improvement planning
Preferred skills
ISO 17025 knowledge, LIMS and CRM system experience, additional languages (German, French, Portuguese)
Technologies
LIMS, CRM, Microsoft Office (Outlook, Excel, Word)
Responsibilities
Participate in commercial meetings and negotiations, support sales with technical proposals, identify new business opportunities, validate quotes and configure account preferences, interpret and validate analytical reports and invoices, respond to technical and regulatory inquiries, coordinate internal technical services, manage daily pending activities, generate and review client-specific report content, process client complaints, collaborate with Customer Service and Business Analyst for LIMS configuration
Seniority
Mid-level, hands-on IC