BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023]
Core
Front-line analyst supporting government clients with BI tool troubleshooting, user onboarding, and adoption guidance.
Role type
Junior Consultant (BI Tools Support & Adoption Analyst)
Builds
Support documentation, self-service resources, and helpdesk metrics for county government finance departments.
Domain
Government and Public Services Sector (County Finance)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
BI platforms (Power BI, Tableau), user onboarding, technical documentation, problem-solving, ticketing systems, data literacy, Excel, Access, Visio
Preferred skills
Government sector experience, advanced Excel/Access proficiency, ability to learn new tools quickly
Technologies
Power BI, Tableau, Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio
Responsibilities
Troubleshoot BI tools and answer user FAQs, monitor user engagement to identify adoption barriers, recommend enhancements based on feedback, develop support documentation, track helpdesk metrics and tool usage trends, escalate bugs and integration issues to IT teams
Seniority
Junior, hands-on IC
