Senior ServiceNow Technical Consultant / Developer
Core
Senior Technical Consultant configuring ServiceNow Platform solutions to achieve customer outcomes in IT Service Management and related domains.
Role type
Senior IC ServiceNow Technical Consultant
Builds
Configured ServiceNow solutions and custom applications for enterprise clients
Domain
IT Service Management (ITSM) and Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, ITSM domain expertise, JavaScript, integration design, data modeling, process automation, technical documentation
Preferred skills
Industry domain expertise (Telecommunications, Banking, Healthcare, Manufacturing, Government, Field Services, Procurement), HAM/SAM/CSM/FSM/HRSD/ERM implementation
Technologies
ServiceNow, JavaScript
Responsibilities
Conduct workshops to assess current processes and define future states; Design and deliver ServiceNow solutions based on technical architecture; Configure and integrate ServiceNow products across various domains; Develop custom solutions via scripting; Prepare technical documentation; Maintain skills in specific modules (HAM, SAM, CSM, FSM, HRSD, ERM) and industry solutions
Seniority
Senior, hands-on IC
