GBS C&H CALL CENTER REP, RECRUITMENT
Core
Answering inquiries about available clinical trials, panelist payments, and rescheduling appointments to ensure a smooth recruitment and enrollment process.
Role type
Clinical trial recruitment call center representative
Builds
Recruitment pipeline for clinical trials
Domain
Healthcare / Clinical Research
Deliverable
client delivery
Required skills
Verbal and written English (B2+), data entry accuracy, multi-tasking, detail orientation, time management, organizational skills
Preferred skills
Knowledge of clinical trial processes and protocols, call center experience, healthcare environment experience
Technologies
Salesforce, REDCap, MS Office
Responsibilities
Answer incoming and outgoing calls from potential participants, coordinate and schedule selection visits and follow-up appointments, document participant information and call logs in clinical trial databases or CRM systems, track interested participants and provide reminders, refer qualified candidates to recruiters, maintain a clean workspace
Seniority
Entry-level to Junior, hands-on IC
