Call Center Agent - Inbound - Centurion, South Africa
Core
Handle high-volume inbound customer enquiries, resolve issues at first point of contact, and promote client products to increase profitability and loyalty.
Role type
Inbound Call Center Agent
Builds
Customer service interactions and product promotion for banking and financial services clients
Domain
Business Process Outsourcing (BPO) / Banking and Financial Services
Deliverable
client delivery
Required skills
Pro-active problem solving, decision-making, high stress tolerance, goal orientation, adherence to procedures
Preferred skills
Ability to adapt quickly in a fast-paced environment
Technologies
Customer related information systems
Responsibilities
Investigate and resolve customer enquiries, promote client products, escalate queries and complaints, maintain accurate records, ensure customers are treated fairly
Seniority
Entry-level to Junior
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