Night Shift Customer Service Agent - Claremont
Core
Identify and understand customer needs to deliver first-class service, resolve enquiries, and promote client products to increase profitability and loyalty.
Role type
Customer Service Agent
Builds
Customer retention and loyalty
Domain
Business Process Outsourcing (BPO), Banking and Financial Services
Deliverable
client delivery
Required skills
Investigate and resolve customer enquiries, promote client products, provide accurate product information, adhere to company standards and procedures, adapt to fast-paced environments
Preferred skills
None stated
Technologies
None stated
Responsibilities
Follow instructions to investigate and process customer enquiries, promote client products to enhance experience, provide accurate product information, take action to increase customer retention, adhere to company policies and procedures
Seniority
Entry-level to Junior