Call Center Agent - Inbound - Durban - Hippo Park, South Africa
Core
Identify and understand customer needs to deliver first-class service, resolve high-volume enquiries, and promote client products to increase profitability and loyalty.
Role type
Inbound Call Center Agent
Builds
Customer service interactions and product promotion for business clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Pro-active problem solving, decision-making, high stress tolerance, goal orientation
Preferred skills
Adaptability to change, teamwork
Responsibilities
Investigate and resolve high volume customer enquiries, promote client products to enhance loyalty, escalate queries and complaints, operate customer information systems, adhere to company policies and procedures
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