Call Center Agent - Inbound - Claremont, South Africa
Core
Handle high-volume inbound customer enquiries, resolve issues at first point of contact, and promote client products to increase profitability and customer loyalty.
Role type
Inbound Call Center Agent
Builds
Customer service interactions and product promotion for banking, insurance, retail, and other verticals
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Pro-active problem solving, decision-making, high stress tolerance, adherence to guidelines and procedures
Preferred skills
Goal orientation, teamwork, adaptability to fast-paced environments
Technologies
Customer information systems
Responsibilities
Investigate and resolve customer enquiries, provide accurate product information, escalate complaints and risks, maintain accurate records, promote customer retention and loyalty
Seniority
Entry-level to Junior