Spécialiste, Sécurité
Core
First-line community safety specialist handling complex cases involving discrimination, threats, violence, and exploitation for Airbnb hosts and guests.
Role type
Senior IC community safety specialist (call center)
Builds
Safe community environment for Airbnb hosts and guests
Domain
Hospitality / Community Safety / Crisis Intervention
Deliverable
client delivery
Required skills
complex case management, threat assessment, conflict resolution, risk evaluation, stakeholder communication, prioritization, adaptability
Preferred skills
hospitality industry experience, multilingualism, clinical feedback integration
Technologies
Apple/Mac OS, Google Suite
Responsibilities
Interact with clients via chat, social media, messaging, and phone; manage complex cases end-to-end; recognize and evaluate threatening behaviors; document work methods and best practices; provide technical guidance to less experienced team members.
Seniority
Mid-level, hands-on IC
