Communications Advisor - Consumer and Chief Operating Office
Core
Translates operational and business priorities into timely, audience-focused communications for Optus Retail and Contact Centre frontline teams across written, visual, and video channels.
Role type
Senior Communications Advisor (Frontline Operations)
Builds
Frontline communication materials, visual content, short-form video, and campaign delivery for Retail and Contact Centre teams.
Domain
Telecommunications / Customer Operations
Deliverable
product features
Required skills
Written communication, stakeholder engagement, content creation, visual design, video production, project coordination, quality assurance, audience analysis
Preferred skills
Experience with Canva, Shootsa, or similar digital content platforms
Technologies
Canva, Shootsa
Responsibilities
Draft and deliver frontline communications including updates, leader messages, and FAQs; Create and adapt visual content and short-form video; Support major initiatives through shared planning and coordinated delivery; Review content for accuracy, clarity, and brand alignment; Monitor frontline feedback to improve communication effectiveness; Work flexibly across Consumer, COO, Retail, and Contact Centres during peaks and incidents.