Staff Product Engineer, AI
Core
Build and ship Fin's flagship AI-powered customer support products by bridging machine learning research with production software engineering.
Role type
Staff Product Engineer (AI/ML)
Builds
AI customer agents, ML features, and integrated support systems for enterprise clients
Domain
Customer Support / AI / Machine Learning
Deliverable
production ML models | product features
Required skills
Python, Ruby, system design, prototyping, software development lifecycle, mentoring, technical leadership
Preferred skills
data analytics, statistical modeling, transformer neural networks, unsupervised clustering
Technologies
Python, Rails, ML frameworks
Responsibilities
Build systems powering AI products, bring proof-of-concept code to production, partner with product teams to shape AI experiences, contribute to ideation through testing, mentor junior engineers, raise technical standards
Seniority
Staff, hands-on IC with mentorship