Senior AI Engineer
Core
Building Navi, an agentic AI system that automates post-purchase resolution (returns, claims, refunds) for global retailers via natural conversation.
Role type
Senior IC AI Engineer (Agentic Systems)
Builds
Production conversational AI agents and orchestration systems for customer service workflows.
Domain
E-commerce / Post-purchase automation / Conversational AI
Deliverable
production ML models
Required skills
Python, TypeScript, LLM API integration, agent frameworks, RAG pipelines, context graph retrieval, prompt engineering, API design, backend services, evaluation frameworks, safety guardrails
Preferred skills
Startup experience, incident response, MCP servers, AI-assisted development
Technologies
LLM APIs, Qwen, Llama, Mistral, Python, TypeScript
Responsibilities
Design and build conversational AI agents for returns and claims; Own agent systems from architecture to production operations; Build RAG and context graph retrieval pipelines; Design agent orchestration for multi-step workflows; Create evaluation frameworks for accuracy and safety; Implement guardrails and safety mechanisms; Integrate experiences across web, mobile, SMS, and email; Make decisions on model selection and tradeoffs.
Seniority
Senior, hands-on IC
