Customer Service Officer
Core
Manage customer orders from entry to dispatch and support warehouse operations including receiving, inventory control, picking, packing, and shipping.
Role type
Customer Service Officer (Logistics & Warehouse Operations)
Builds
Accurate order fulfilment and timely delivery outcomes for industrial clients
Domain
Mining and industrial equipment supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP system proficiency, order processing, inventory management, freight coordination, forklift operation, safety compliance, returns management, stocktaking
Preferred skills
SAP Business ByDesign experience, Dangerous Goods handling, advanced Excel skills
Technologies
ERP systems, Microsoft Excel
Responsibilities
Process customer orders through the ERP system, receive and check incoming goods against purchase orders, pick, pack, and prepare goods for dispatch, coordinate with freight providers to ensure timely deliveries, operate forklifts in line with licensing and safety requirements, maintain accurate stock location and inventory records
Seniority
Individual Contributor, operational level
