Receptionist / Call Centre Representative
Core
Handle initial inbound sales and customer service calls, follow up email enquiries with outbound calls, and set appointments for a law firm.
Role type
Legal receptionist and call centre representative
Builds
Client appointments and sales pipelines for a law firm
Domain
Legal services (Migration, Employment, Commercial, Property Law)
Deliverable
client delivery
Required skills
inbound call management, outbound sales calls, appointment setting, email enquiry follow-up, general administration, stakeholder liaison
Preferred skills
attention to detail, verbal and written communication, initiative, relationship building, calm under pressure, listening skills, adaptability, organizational skills, commercial mindset, empathy, proactivity, confidence
Technologies
phone systems, email platforms, scheduling tools