Manager - Technology Resilience and Observability
Core
Lead the development and continuous improvement of technology resilience strategies, frameworks, and practices to strengthen the reliability and recoverability of critical services.
Role type
Manager, Technology Resilience and Observability
Builds
Recovery plans, disaster recovery procedures, observability platforms, and governance standards for critical technology services
Domain
Financial services / Technology Operations
Required skills
Technology resilience strategy, disaster recovery planning, business continuity management, risk assessment, gap analysis, observability platform implementation, service-level objective definition, stakeholder influence, vendor management, incident management, operational governance
Preferred skills
Cloud-based resilience solutions, ITIL/COBIT/TOGAF frameworks, DevOps/Agile methodologies, financial services domain experience, regulatory environment knowledge
Technologies
Metrics, logging, tracing, alerting, dashboards, on-premise, cloud, hosted environments
Responsibilities
Lead and champion Technology Resilience and Monitoring and Observability programs; Set and improve resilience strategies and standards; Oversee recovery planning, testing, and backup assurance; Define recovery priorities and objectives; Assess resilience risks and recommend actions; Implement enterprise observability platforms; Establish governance for telemetry and alerting; Partner with ITSM to improve incident management; Provide reporting on resilience risks and service performance; Build organizational capability through training and coaching; Manage key vendor relationships
Seniority
Manager, hands-on leadership