Head of Client Digital Experience
Core
Define strategy and roadmap for the client digital ecosystem, ensuring a consistent, accessible, and high-quality experience for clients accessing BBH products and services.
Role type
Senior leadership, product strategy & ecosystem management
Builds
BBH Infuse® authenticated client portal, product applications, shared digital capabilities, and APIs
Domain
Financial services / Asset management / Investor Services
Deliverable
product features
Required skills
Strategic roadmap definition, digital ecosystem management, stakeholder influence, team leadership, portfolio investment prioritization, performance analytics
Preferred skills
Financial services experience, asset servicing, service design
Technologies
Digital platforms, design systems, APIs, digital analytics
Responsibilities
Lead strategy and roadmap for client digital ecosystem; oversee development of digital platforms; partner with business and technology leaders; use client insights to measure performance; build and lead multidisciplinary teams; drive portfolio investment decisions