Customer Engineer - Senior
Core
Deliver maintenance support, professional services, installation, and implementation for Hitachi Vantara data infrastructure solutions (SAN, Storage, Server) to customers across Australia.
Role type
Senior Customer Engineer (Field Services)
Builds
Maintenance Support Services, Professional Services, Installation, Implementation Services, and Break fix remediation for Hitachi Content Platform and Storage solutions.
Domain
Enterprise Data Infrastructure / Storage Systems
Required skills
SAN/Fibre/Storage hardware knowledge, Server product knowledge, Hitachi Content Platform (HCP) field support, UCP field support, Storage Array configuration, Fabric switching field support, Windows Server administration, Linux administration, VMWare configuration, troubleshooting and root cause analysis, installation and configuration of hardware/software, on-call support management, customer site management, preventative maintenance execution, problem management and escalation, product demonstration and training, sales team technical assistance, KPI tracking.
Preferred skills
Defense clearance, experience with MS Office/Outlook, ability to work unsupervised, crisis management, self-motivation, adaptability.
Technologies
Hitachi Content Platform, Storage Array, Fabric switching, Windows Server, Linux, VMWare, MS Office, Outlook, IE.
Responsibilities
Provide post-sales support and break fix remediation; perform preventative maintenance and microcode updates; install and implement new solutions and upgrades; conduct product demonstrations and training; report new opportunities to sales; comply with customer onsite rules and company policies.
Seniority
Senior, hands-on IC
