Technical Support Officer - Vepa Labs
Core
Provide hands-on technical support, training, and quality control for veterinary clinics using point-of-care diagnostic analysers.
Role type
Field Technical Support Officer
Builds
Reliable diagnostic results for veterinary practices
Domain
Veterinary diagnostics / Medical device field service
Deliverable
client delivery
Required skills
Veterinary Nursing experience, diagnostic analyser troubleshooting, PC hardware knowledge, networking basics, Microsoft Office proficiency, travel management
Preferred skills
Blood collection/sampling experience, conference presentation skills
Responsibilities
Diagnose and troubleshoot equipment and software issues, deliver training sessions to clinic staff, perform routine quality control testing, represent the company at industry events, manage travel and customer visit schedules
Seniority
Entry-level to Junior, hands-on IC